Any recovery system we use must maintain your privacy, which means we must develop recovery methods that are compatible with end-to-end encryption and prevent our servers from ever having access to your information. Most other services can restore your data to your account because they can easily access it whenever they want. This is good for your privacy but can make data recovery difficult if you forget your password. Whether you’re using Proton Mail (our encrypted email service), Proton Drive (our encrypted file storage service), or any of our other services, your data is encrypted on your device before it reaches our servers, meaning not even we can access your data. This type of encryption makes it impossible for anyone to access your information besides you and the people you share it with. To do that, we’ve built all our services around end-to-end encryption. Proton’s mission is to build a better internet where privacy is the default.
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